Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With utility companies, for instance, it is no ...

Small businesses (SMB) often face the challenge of delivering big customer service with limited resources and staff. Providing excellent customer service, however, can be a game changer for a small ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

The term “white-glove service” is often touted in the business world, but it isn’t consistently executed. The concept is more than just putting on white gloves, it is a philosophy that tells customers ...

Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%, which highlights the importance of prioritizing customer service and delivering an exceptional, ...

Customers want problems solved quickly and questions answered accurately. You need to turn your agents into super agents to meet those expectations. I used to work as a customer service agent. My ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...