New York State Electric & Gas (NYSEG) says more than half of the charges on customers’ utility bills stem from ...

Due to rising customer complaints, NYSEG said it has developed a new bill explainer that details how more than half of the bill charges are government mandates and fees that are outside NYSEG’s ...

All throughout Upstate New York, NYSEG customers have seen their bills sky rocket, and most of them want answers to why.

Authorities in Seneca County are alerting residents to a scam involving individuals posing as NYSEG employees in an attempt to enter homes under false pretenses. Recent reports indicate that people ...

According to Senator Webb, the PSC launched an investigation into the utility company after a spike in complaints in 2022.

The Cayuga County Legislature voted Tuesday to ask the state for an independent audit of NYSEG and RG&E's billing practices amid complaints from residents about rate spikes. Cayuga County ...

The questions didn't stop there: others about budget billing and hidden usage are answered in the full report above. Nilsen recommends all NYSEG customers with concerns or questions call customer ...

She adds NYSEG does sample testing of each meter ... as well as the old billing system associated with those meters," ...

Webb said the public is still waiting for the PSC to release a formal resolution to their investigation into NYSEG’s billing ...

NYSEG criticized the Cayuga County Legislature's action Tuesday requesting a state investigation into the utility company's billing practices. In a statement provided to The Citizen, a NYSEG ...