Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...

Glass lids on a small number of Kenmore washing machines are spontaneously shattering, as shown in this picture. Elliott Advocacy Are we caught in the spin cycle? A consumer advocacy group claims the ...

It can seem hopeless when any major appliance stops working, but luckily, washing machines are some of the easiest to DIY repair, especially if they’re older. “Fixing your washing machine is ...

When the top of Joseph Hill’s new Kenmore washer shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed? Question: I purchased a Kenmore ...