ITIL is a framework of best practices for delivering IT services. Of all the concepts in IT, ITIL may be the most misunderstood. Here’s a look at what the IT Infrastructure Library is, why you might ...

Every network operations center needs to implement standards for the efficient and effective management and control of its people and resources to meet the needs of its users. Upper management in the ...

CERN, the home of the Large Hadron Collider, is using IT service management (ITSM) to support operations outside the IT function. Reinoud Martens, service manager at CERN, has been taking the IT out ...

Read complete transcript of the discussion. Find it on iTunes/iPod. Learn more. Sponsor: LogLogic. Implementing best practices from the the Information Technology Infrastructure Library (ITIL) has ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

Network management is a complex topic. In today's diverse networking infrastructure, the network has to handle more instances of unified communications, video, and virtualization. The role of the ...

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. View a full transcript, or download the transcript. Learn more. Sponsor: Hewlett Packard. Free Offer: Get a complimentary copy of the new ...

The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...