Freshservice provides a solid range of features for ITSM needs. Its incident management system centralizes ticket tracking. This allows IT staff to assign, prioritize, and manage tickets easily.

Key features to look out for are: Incident Management: This is the foundational feature of every ITSM platform. Its ...

When in Jira Service Desk you will occasionally need to access settings or features that exist as part of the larger Jira ...

ManageEngine, a division of Zoho Corp and a leading provider of enterprise IT management solutions, and Zensar Technologies, ...

LONDON--(BUSINESS WIRE)--Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed ... capabilities with incident workflows in the ServiceNow ...

The survey that serves as the basis for this report examined the evolving role of IT Service Management. The research maps ITSM progress against a maturity model that looks at its progression from ...

Silobreaker today announced a certified integration with ServiceNow ® IT Service Management (ITSM), designed to help threat intelligence teams respond more quickly and effectively to cyber, ...