SAN JOSE, Calif., Nov. 7, 2019 /PRNewswire/ -- Serviceaide, Inc., a global provider of enterprise service management solutions, today announced Luma IVR, a new interactive voice recognition capability ...

As is often the case with IVR systems, callers typically reach speech recognition systems before they reach agents. Unlike IVR systems, which present callers with choices of digits they should press ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

What does it take to effectively test and verify speech-rec-based applications? This will be our focus, over the next several issues. With this knowledge you should be able to at least determine if ...

Voice XML standard ready for mainstream use. A voice-recognition protocol may be on the verge of widespread market acceptance. Developed by a consortium of major telecommunications and technology ...

An interactive voice response (IVR) system runsaudio scripts on a computer connected to a telephone.Because a script can be programmed tooutput diverse verbal instructions and accept input fromany key ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

If its performance during a demonstration last week at Microsoft Corp.’s annual Financial Analyst Meeting (FAM) is any indication, a voice-recognition feature in Windows Vista is not quite ready for ...

An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where ...

Every time you say something to Alexa or Siri, or use voice to text to send a text message, you’re using artificial intelligence. While those programs can be pretty accurate, there’s plenty of times ...

This is the first in a series of stories about retailers bolstering their Web sites in time for the 2005 holiday shopping season. Stay tuned for more. It’s the high season for catalog retailer ...