ITIL is making solid gains here, though. ZDNet Research recently found that 73 percent of IT organizations "are in various stages of implementing the framework. In just two years, a general lack ...

ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. The books contain recommendations ...

ITIL is not perfect, just like IT4IT is not perfect ... design and transition stages, but you never did it because… It always was, but you never thought about it this way!