ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

There’s a long list of ways adopting ITIL can improve a company’s IT support operations, but the first benefit Anand pointed to is a universal taxonomy. IT service management is awash in a lot of ...