With Siebel's recent jump into the hyped market for hosted customer relationship management (CRM) solutions, the debate on CRM hosting has reached a boiling point. Fundamentally, most organizations ...

Oracle CEO Larry Ellison is famous for blurting out potential product ideas even when they are nothing but a glimmer in his eye. But maybe in the case of offering hosted financials, CRM, HRM and other ...

According to a recently released Beagle Research Group study, the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions. "Changing ...

Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore - except with high-tech-analytics capabilities, ...

Wednesday’s salesforce.com IPO offered a rare opportunity for smaller CRM companies to elbow their way into the media spotlight. Many of these competitors claimed that they were taking customers away ...

DALLAS, March 27 /PRNewswire-FirstCall/ -- At Convergence 2006, the Microsoft Business Solutions Group's customer conference, Microsoft Corp. (Nasdaq: MSFT) today ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Siebel Systems announced Monday that it plans to release ...

Picking a CRM (customer relationship management) application is one of the biggest technology decisions you’ll make for your growing company. When you consider the money to purchase it, the time to ...

Eagle Global Logistics faced a complex problem plaguing many big enterprises: creating a global repository of customer information from disparate systems inherited via acquisition. An adaptable CRM ...

Ratcheting ratcheting up its customization capabilities, Salesforce.com will use its inaugural Dreamforce User & Developer Conference this week to launch the Winter 04 release of its hosted CRM ...

More than two years ago, Diane Yetter, CPA and president of Chicago-based Yetter Consulting Services Inc., had disparate software systems for keeping track of her clients' needs, projects, history, ...