Exceptional customer service would seem to be a timeless discipline, but a lot has been changing when it comes to customer expectations, and of course, technology. And I think we can safely assume ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. I recently led several executive panels at the Customer ...

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

Crafting an exceptional, white-glove "wow" customer experience necessitates surpassing customer expectations to establish an enduring and favorable impact. For decades, I’ve worked in the offshore ...

It seems like artificial intelligence–AI–is all anyone can talk about nowadays, and not always in the most positive ways. It’s going to take over our jobs, it’s going to take over our planet–and maybe ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has dramatically changed. The in-store guest experience, once the most important ...

A primary objective of all third-party logistics (3PL) organizations is to provide their clients with outsourced logistics support by handling the movement of goods and materials from manufacture to ...