Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

With so many consumers still dissatisfied even after complaining to companies, too many businesses are scripting, outsourcing, or seriously mishandling their customer service, consultant Janelle ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Customer service and customer experience (often referred to as CX) are ...