Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Organizations should view their payment practices as a core component of their customer relationship strategy.

It allows them to step in and solve problems faster. Looking ahead, the future of customer experience management will be even more automated, predictive and connected. As platforms become more ...

As a result, organisations are under pressure to create digital, personalised, communications that enhance customer experience, regardless of the time and channel. This is no easy task.

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms* for the fourth consecutive ...

QKS Group has named Smart Communications as a technology leader in their analysis of the SPARK Matrix™: Customer ...