Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer ...

To build customer connections and enhance customer retention, customer engagement management emphasises tailored experiences ...

Agentic AI startup Parloa has raised $120 million in Series C funding, bringing the company’s valuation to $1 billion.

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms* for the fourth consecutive ...

It allows them to step in and solve problems faster. Looking ahead, the future of customer experience management will be even more automated, predictive and connected. As platforms become more ...

Agentic artificial intelligence for customer experience startup Parloa GmbH announced today that it has raised $120 million ...

As a result, organisations are under pressure to create digital, personalised, communications that enhance customer experience, regardless of the time and channel. This is no easy task.

QKS Group has named Smart Communications as a technology leader in their analysis of the SPARK Matrix™: Customer ...

We're thrilled to support PLDT with our end-to-end platform that elevates customer experience management-driving higher agent productivity, operational efficiency, and significantly improved ...