Comcast technician Albert Martinez has his smartphone in his right hand, a steering wheel in his left and the dashboard of a 1967 Ford Mustang in front of him. His eyes flick from the phone to the ...

I imagine Comcast's senior management looking at Uber's recent bad publicity and rushing to their cellar to pull out a fine vintage. Over the last few years, Comcast's image and customer service has ...

As part of a new multi-year plan to “reinvent the customer experience,” Comcast will pay you $20 if a technician shows up late to an at-home appointment. Comcast announced on Tuesday that it will ...

Every Thursday, get the latest dispatches from Philly’s business and innovation community delivered right to your inbox. Comcast may have just addressed a major pain point for its customers. This week ...

Comcast is launching a new technician tracker through its MyAccount app, which lets you keep an eye on where the Comcast technician that’s supposed to be at your house actually is. Waiting around for ...

Scheduling a technician to install or repair Internet / cable / phone services is a royal pain. While most service providers offer an arrival window of anywhere between two and four hours or so, it's ...