The new Jabra Contact Center App uniquely improves call center agents' work efficiency by allowing agents to control frequently used call features directly from their Jabra headset control box. Cisco ...

In terms of agent experience, Webex Contact Center now incorporates the ... In addition, Cisco announced a new Cisco Headset 720 series for CX agents, which features a lightweight 276° rotation ...

Switching between mobile and office phones can be annoying. Cisco Systems is teaming up with the maker of the popular Jawbone headsets to tackle the problem. The companies on Thursday unveiled a ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

All this innovation is now available on the new Webex Contact Center Enterprise, a trustworthy, Cisco-backed path to the cloud for large contact centers. The world's best brands earn customer ...

The Salt Lake City firm focuses on Customer Experience Management, and its technology will be folded into Cisco’s Contact Center Portfolio. Financial terms were not disclosed. Cisco says ...

Webex Contact Center Enterprise is the latest offering in Cisco's contact center portfolio currently used by more than 3 million agents across more than 30,000 brands. Built on the Webex Platform ...