CRM veterans have learned the hard way that employee buy-in is crucial when a new technology system goes online. Research supports this. For instance, a 1999 benchmarking study by the American Society ...

CRM is a big expense. Implementation, updates, and training all add up. But does the value you're getting match your investment? With an ocean of data from sales and marketing, customer support, and ...

As companies like Google, Microsoft, and Salesforce compete for enterprise business, they're increasingly offering customers a wide range of integrated productivity tools, rather than siloed ...

Nutshell reports that startups must choose CRMs based on growth stages, ensuring alignment with current needs and planning ...

Microsoft CEO Satya Nadella says the technology giant's $26.2 billion acquisition of LinkedIn opens the door to tighter integration between Office 365 and Dynamics ERP/CRM with the 433 million ...

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...