A luxury hotel in Scotland has issued a “humble apology” to a family after denying them access to plug in a breathing device ...

Baby Charlie's parents were denied the use of a plug socket at the Duck Bay Hotel in Loch Lomond by staff despite baby ...

Duck Bay Hotel said the incident involved a junior member of staff who "entirely misunderstood and misjudged a situation".

A SCOTS hotel has been forced to apologise after a staff member refused to help a terminally ill tot. Three-month-old Charlie ...

The family of baby Charlie slammed the Duck Bay Hotel in Scotland as an 'absolute embarrassment' after staff denied him use ...

Luxury hotel Duck Bay has suspended Tripadvisor reviews after public outrage in the wake of an incident where staff refused ...

The Loch Lomond hotel has issued a public apology after the family of three-month-old Charlie complained that staff had ...

TripAdvisor has suspended reviews for a Loch Lomond hotel after staff sparked outrage by refusing to help a terminally ill baby.

Three-month-old Charlie, who lives with a tracheostomy, was taken to Duck Bay Hotel and Restaurant in Loch Lomond yesterday while receiving end-of-life care at Robin House Childre ...

The luxury hotel at Loch Lomond was blasted by the family of three-month-old baby Charlie who is staying at a hospice nearby.