ServiceNow NOW and Atlassian TEAM are well-known providers of IT Service Management (ITSM) solutions. ServiceNow, through its Now Platform, and Atlassian, through the Jira Service Management ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions.

“There's a lot of silos. You go to ServiceNow, maybe you go to Salesforce, and maybe to Atlassian. There's a lot of these knowledge systems. But employees as well as customers just want to have ...