This is the gold-standard apology—the Rolls-Royce or Dom Pérignon of saying sorry. “It’s the kind we all hope to give and receive,” Nuru says. For example: “I know I've hurt you ...

As adults, this phrase often doesn't convey a genuine or effective apology. While writing my book, You Don’t Need to Forgive, I discovered that many people apologize when it's unnecessary or ...