Dougals County 911 dispatchers can now guide callers out of a burning building with a new dispatch system.

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

SEMMES, Ala. (WALA) - 911 transcripts reveal what Johnny Bowman Jr., owner of Bowman’s Auto Air, told 911 operators after he got into a shootout with Semmes police inside his business on Jan. 4. The ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

SHREVEPORT, La. — Caddo Parish 911 operators answer hundreds of calls each day, but most of them aren’t to report crimes. LSU Health Shreveport researchers say the numbers point to the growing demand ...

Android users can now share live video with 911 operators. The telecommunicator initiates the request. The feature is available on devices with Android 8 or higher. Calling 911 can be stressful, and ...

Essex-Windsor EMS would like clinicians to help with 911 dispatching, in an effort to direct services to where they are most ...