Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador suggest adjustments might be possible.

The new Carnival Rewards program is designed to give people more flexibility for redeeming loyalty benefits, allowing guests to choose the specific benefits they want to redeem at the time that works for them. Benefits can be redeemed pre-cruise, onboard, or both. Today’s program structure does not allow this.

The cruise company is making changes that will put greater emphasis on how much its guests spend, rather than how many days they sail.